Last Updated: March 2026
1. Overview
At FY BIOTECH, we are committed to providing high-quality laboratory kits and related products. Due to the specialized and sensitive nature of biotech and laboratory products, our return and refund policies are designed to ensure product integrity and safety.
By placing an order through our website, you agree to the terms outlined in this policy.
2. Return Eligibility
Returns may be accepted under the following conditions:
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The product was damaged during shipping
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The product received was incorrect
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The product has a verified manufacturing defect
To be eligible for a return:
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Requests must be submitted within 7–14 days of delivery
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The item must be unused and in its original packaging
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All original materials, documentation, and components must be included
Because many laboratory and biotech products require controlled handling, opened or used items generally cannot be returned unless a verified defect is confirmed.
3. Non-Returnable Items
For safety and quality assurance reasons, the following items are typically not eligible for return:
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Opened laboratory kits
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Used reagents or biological materials
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Custom or made-to-order products
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Temperature-sensitive products
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Clearance or final-sale items
4. Return Authorization
All returns require prior authorization.
To request a return, please contact us with:
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Order number
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Product name
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Description of the issue
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Photos of the product and packaging (if damaged)
Once approved, we will provide instructions for returning the product.
Unauthorized returns may not be accepted.
5. Refunds
If a return is approved and received, we will inspect the product and notify you of the refund status.
If approved, refunds will be processed to the original payment method within a reasonable timeframe, typically within 5–10 business days.
Shipping fees are generally non-refundable, unless the return is due to an error on our part.
6. Replacements
If your order arrives damaged, defective, or incorrect, we may offer a replacement product instead of a refund when appropriate.
Replacement requests must follow the same authorization process described above.
7. Shipping Returns
Unless the return is due to our error, customers may be responsible for return shipping costs.
We recommend using a trackable shipping service when returning products.
8. Contact Us
If you have questions regarding returns or refunds, please contact:
FY BIOTECH
Email: info@FYBiotech.com
Phone: 949-330-3333